Welcome to Apollo
Testing for Travel

Please follow in full the instructions we provide at the link to an instructional video on our product page, the email we send when confirming your order and also shown on your view order page. https://youtu.be/PIScYKGF9Mo Test kit Performance: Sensitivity: 96.72% - Specificity: 99.22% - Accuracy: 98.74% - We supply Healgen & Siemens Healgen Clinitest EU USA and UK approved. This test can be used for both outbound and inbound travel. We will issue your certificate within 4hrs of your test evidence reaching us, when uploaded between 8am -8pm - Please allow enough time for your travel arrangements. During Bank Holidays we Verify lateral flow tests between 10am - 4pm and our team are available via email and contact us page only.

Our offices and customer agents are available between 9am-4.30pm GMT Mon-Fri. +44(0)121 828 4023. Our contact us page is available 24/7 and where we aim to reply within 4 working hrs 7 days a week. We Verify lateral flow test evidence 7 days a week between 8am and 8pm. Our Lab based PCR services are fully automated and directly linked to our 24/7 lab partner, your orders get processed and your results get delivered - You don't need to worry - The clever stuff takes over. During Bank Holidays we Verify lateral flow tests between 10am - 4pm and our team are available via email and contact us page only. During Bank Holidays Royal Mail Postal services may be disrupted.

Our cut off for shipping any tests kits is 1:00pm (Monday - Friday) All kits will be shipped to the address you requested. Our kits fit perfectly through a standard size letterbox. We ship on receipt of order, our cut off for shipping is 1:00pm (Monday - Friday) We do not dispatch on Weekends or Bank Holidays.

You should activate your test at the time you collect the sample. If the test is related to a day 2 or 8 this will be after you have returned from travel. If you booked as part of a group, please ensure you activate the sample against the correct person. For the Antigen Lateral flow its the time when you take the test, please remember different Countries have different rules to when the test must be taken within, this is typically within 24 or 48hrs for fit to fly Antigen test and 72 hrs for PCR fit to fly, but do please check the official government advice.

Results are normally processed within 24hrs which is calculated from when the sample arrives at the lab. As soon as your results are back you'll receive an email asking you to log on to your account and where you can securely download your certificate. Our lab partner operates 24/7 so even when our offices are closed don't worry your results get delivered by clever stuff. You can track when your sample arrives the lab using the Royal Mail tracking service, please bear in mind the postal service is very limited at weekends and with no scheduled deliveries on Sundays or Bank Holidays.

Yes, we pride ourselves on delivering great customer experiences and keeping our promises. We always do our very best to help especially when you've been left stranded in quarantine by another provider. We are part of a much larger healthcare business and between us we have carried out over 300,000 tests. Please see our reviews

All of our COVID-19 PCR home test kits include free Royal Mail Tracked return mailers to post your completed sample to our laboratory. Send your test kit back using the free Royal Mail return envelope provided via a Royal Mail Priority Postbox Monday - Friday (Saturday in some areas) Remember to consider the collection days and last collection times for a Priority Postbox. This should help ensure your sample arrives in good time at the laboratory. Please bear in mind that Royal Mail has limited or no service on Saturdays or Sundays. To find your nearest Priority Postbox please goto: https://www.royalmail.com/services-near-you

Yes. When you register online you must then enter the details of the person taking the swab, our ordering site is built to make ordering tests for a family or group so very easy. Please remember its you & your account that will receive all updates and certificates for any tests that you've ordered.

You can check the live status of your test by visiting the Order & Activate section of our website. Providing you have activated your test correctly, and you will have received a confirmatory email of that activation. Then you should have your result within the expected time frame. If you posted the sample, you can track when it was delivered using the Royal Mail Tracking Number provided. Please bear in mind that the lab does not receive post on a Sunday and Royal Mail operate only a very limited service during weekends and Bank Holidays. If you need any further help or assistance please use our contact us page remembering to provide us with your order reference.

The test kits are sealed and typically don’t expire for at least 6 months after purchase.

If your flight or trip is cancelled by the carrier or we have not dispatched the kit to you yet - Yes we will offer you a refund less a small admin fee to cover our banking and admin costs. Due to the nature of the tests and the impact of contamination, if we have dispatched your kit, and you wish to cancel your order for any other reason, than flight cancellation we are not able to issue a refund for any tests. Alternatively you can keep the kit and use for a future trip within the next 6 months. In either event please complete our contact us form, providing your order number and one of our team will contact you to discuss these options. Please note that for the day 2 & 8 day travel kits, where we have issued you a passenger locator number, we will require you to provide proof that your trip has been cancelled by your airline or travel agent. Please see our terms and conditions.