Apollo - Privacy Policy

Apollo Testing Limited

Data Privacy Notice

Privacy Notice

We are committed to ensuring the privacy and confidentiality of the information we hold of users of our website or utilising our testing kit service.

This privacy statement explains what kind of information is collected by us during a visit to our web site and place an order and how we use this information.

The information collected, held and used is in strict compliance with the current data protection legislation

Data controller

For the purpose of the current Data Protection legislation, the data controller is Apollo Testing Limited. Our ICO registration number is ZB065456. Our registered address is Tribune House, Bell Lane, Uckfield, TN22 1QL

Collection and processing of personal data on our website

For the purpose of system security, when you visit our web site, our web server temporarily registers the domain name or the IP address of the requesting computer as well as the date of access, the file request of the client (file name and URL), the HTTP response code and the Web site from which you are visiting us, and the number of bytes transferred during the session. We might also, in some cases, store some information in the form of 'cookies' on your PC so that we can optimise our web site according to your preferences. Please see the ‘Cookies’ section for more information.

We will only collect data such as name, date of birth, address, telephone number or e-mail address if you provide this information voluntarily, for example, when completing an order for test kits or using the ‘contact us’ section of the website.

We will only collect additional data in terms of images of your passport and the video for the pre travel testing service, if you provide this information voluntarily, to complete the order and process to obtain your pre travel certificate.

Payment information will only be collected by our secure third party partner, Stripe, if you give it voluntarily, to complete your order.

Our Laboratory partner, Oncologica, who undertake the actual tests and provide the results, may utilise additional information to report the results to a public authority.

If you choose to contact us, we will process the information you share to manage your order, provide your test results or certificate and/or answer your query only. We will not use the information for any other purpose.

By contacting us or using our services as set out above you consent to us processing the information under the current data protection legislation so we may do this.

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. You must not share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.


Use and forwarding of personal data on our website

We will use your personal data exclusively for the technical administration of the web site and to provide you with an appropriate service when using our online portal.

We will not disclose any data to third parties or government agencies without your consent, except where required by law.

Our employees and business offices are obligated to treat all data as confidential and safeguard it accordingly.


Security

We have taken extensive technical and operational precautions to protect the data retained by us against unauthorised access, unlawful processing, accidental loss or destruction, damage or misuse.

Our security procedures are revised regularly, adapted to reflect technological progress and are governed under our ‘Information Security Management System’.


Our commitment to the protection of your data

We operate within the principles set out in the current data protection legislation, these include;



Your rights

The current Data Protection legislation gives you certain additional rights over and above those detailed in ‘our commitment to the protection of your data’ above, including:


Third Parties

We use certain third parties to manage the website functionality and your order and these include

Stripe

https://stripe.com/

To process your payment for the test kits

Royal Mail

https://developer.royalmail.net/api

Order Creation and Label Printing, plus to track your orders

Oncologica

https://daedalus-dev.coronafocus.app/login

These are the laboratory that will actually undertake the test and provide the results

GetAddress

https://getaddress.io/

Address lookup for UK only to assist with the order

Termly

https://termly.io/

Cookie banner/policy

StoryBlok

https://www.storyblok.com/

To assist with the FAQ page content

SendGrid

https://sendgrid.com/

Email Delivery Service to send you confirmation of your order and alerts

Google Recapture

https://www.google.com/recaptcha/about/

Utilised for the contact us pages and message form

Trustpilot

https://uk.trustpilot.com/

To encourage customer feedback

We recommend that if you have any queries regarding any of our third parties, you review their websites and privacy policies directly.

Changes to our privacy notice

Any changes we may make to our Privacy notice in the future will be posted on this page.

Further information

Should you have any queries regarding data protection there is further information available on the ICO website at www.ico.org.uk. The ICO is the government body responsible for data protection in the United Kingdom.

Making a complaint

If you’re unhappy with any aspect of our website or this privacy statement please let us know using the contact us page. For more information, please request a copy of our Complaints Policy.

Cookies

A cookie is a piece of information that a website sends to your browser (like Internet Explorer or Firefox).

We use cookies to determine how many site visitors we’ve received – and whether these are first-time or repeat visitors. Our cookies never store any personal information about you. If you don't want us to collect any cookies, or control which cookies are collected you can choose to turn them off with your chosen browser. For more information, including how to opt out, please see the cookie policy.


Accessibility

We are committed to helping you use our website.

This website endeavours to conform to level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0 . These guidelines explain how to make web content more accessible for people with disabilities.


Browsing

For in-depth information on tailoring your computer to suit your accessibility needs, visit My Web My Way, an online guide that explains the various accessibility features provided by your web browser and operating system.


Our Website

This site has been built using code compliant with W3C standards for HTML and CSS. The site displays correctly in current browsers and using standards compliant HTML/CSS code means any future browsers will also display it correctly.

Content

When the author of a site uses descriptive link text, all links on the page will make sense even when read out of context. For users of assistive technology (e.g. Screen-readers) this can allow them to quickly jump through pages of text to find relevant links.

Most images on this site contain additional 'alternate' text that is stored with the image. This allows users who otherwise wouldn't be able to see the image access to the stored information. Although this can help users of assistive technology (e.g. Screen-readers), this also applies to visitors who disable images because of a slow internet connection.

Any image that is considered purely decorative will have a blank alternate text (e.g. alt=""). This reduces the amount of unnecessary content on the page.

If you should experience any difficulty in accessing this website, please don’t hesitate to contact us via the ‘contact us’ page