We are committed to ensuring the privacy and confidentiality of the information we hold of users of our website or utilising our testing kit service.
This privacy statement explains what kind of information is collected by us during a visit to our web site and place an order and how we use this information.
The information collected, held and used is in strict compliance with the current data protection legislation
For the purpose of the current Data Protection legislation, the data controller is Apollo Testing Limited. Our ICO registration number is ZB065456. Our registered address is Tribune House, Bell Lane, Uckfield, TN22 1QL
For the purpose of system security, when you visit our web site, our web server temporarily registers the domain name or the IP address of the requesting computer as well as the date of access, the file request of the client (file name and URL), the HTTP response code and the Web site from which you are visiting us, and the number of bytes transferred during the session. We might also, in some cases, store some information in the form of 'cookies' on your PC so that we can optimise our web site according to your preferences. Please see the ‘Cookies’ section for more information.
We will only collect data such as name, date of birth, address, telephone number or e-mail address if you provide this information voluntarily, for example, when completing an order for test kits or using the ‘contact us’ section of the website.
We will only collect additional data in terms of images of your passport and the video for the pre travel testing service, if you provide this information voluntarily, to complete the order and process to obtain your pre travel certificate.
Payment information will only be collected by our secure third party partner, Stripe, if you give it voluntarily, to complete your order.
Our Laboratory partner, Oncologica, who undertake the actual tests and provide the results, may utilise additional information to report the results to a public authority.
If you choose to contact us, we will process the information you share to manage your order, provide your test results or certificate and/or answer your query only. We will not use the information for any other purpose.
By contacting us or using our services as set out above you consent to us processing the information under the current data protection legislation so we may do this.
All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. You must not share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We will use your personal data exclusively for the technical administration of the web site and to provide you with an appropriate service when using our online portal.
We will not disclose any data to third parties or government agencies without your consent, except where required by law.
Our employees and business offices are obligated to treat all data as confidential and safeguard it accordingly.
We have taken extensive technical and operational precautions to protect
the data retained by us against unauthorised access, unlawful processing,
accidental loss or destruction, damage or misuse.
Our security procedures are revised regularly, adapted to reflect technological progress and are governed under our ‘Information Security Management System’.
We operate within the principles set out in the current data protection legislation, these include;
We will process your information fairly and lawfully for the purposes of providing you with our testing kit service.
We will only obtain personal and sensitive or special category data, such as payment information, to provide our services
We will ensure we meet all legal requirements when processing this information and will not process the data for any other purposes, such as external marketing.
We will ensure all data held is ‘relevant’ and ‘appropriate’ to the purpose for which it has been obtained.
We will endeavour to ensure data is accurate and if it is found to not be, we will correct it, if appropriate.
We will not keep your data for longer than is ‘necessary’. We currently retain your data for 8 years.
We will always process data in accordance with your rights under the current data protection legislation.
We will take all necessary measures to protect your data against unauthorised or unlawful processing, accidental loss or destruction, and damage.
We will not transfer your data outside the UK.
The current Data Protection legislation gives you certain additional rights over and above those detailed in ‘our commitment to the protection of your data’ above, including:
The right to access information held about you. Your right of access can be exercised at any time in accordance with the legislation.
We will endeavour to ensure the data is accurate and, where necessary, kept up to date.
Individuals have a right to withdraw consent at any time and have their records deleted.
An individual may request copies of the information we hold on them at any time or for ‘portability’ reasons. These are referred to as a ‘Subject Access Request’ or SAR. If you would like access to your records, please use the ‘contact us’ page to request a copy.
If you believe that any information we hold about you is incorrect or incomplete, please use the ‘contact us’ page and we will rectify the error.
We use certain third parties to manage the website functionality and your order and these include
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Stripe |
To process your payment for the test kits |
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Royal Mail |
Order Creation and Label Printing, plus to track your orders |
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Oncologica |
These are the laboratory that will actually undertake the test and provide the results |
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GetAddress |
Address lookup for UK only to assist with the order |
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Termly |
Cookie banner/policy |
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StoryBlok |
To assist with the FAQ page content |
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SendGrid |
Email Delivery Service to send you confirmation of your order and alerts |
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Google Recapture |
Utilised for the contact us pages and message form |
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Trustpilot |
To encourage customer feedback |
We recommend that if you have any queries regarding any of our third parties, you review their websites and privacy policies directly.
Any changes we may make to our Privacy notice in the future will be posted on this page.
Further information
Should you have any queries regarding data protection there is further information available on the ICO website at www.ico.org.uk. The ICO is the government body responsible for data protection in the United Kingdom.
If you’re unhappy with any aspect of our website or this privacy statement please let us know using the contact us page. For more information, please request a copy of our Complaints Policy.
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We use cookies to determine how many site visitors we’ve received – and whether these are first-time or repeat visitors. Our cookies never store any personal information about you. If you don't want us to collect any cookies, or control which cookies are collected you can choose to turn them off with your chosen browser. For more information, including how to opt out, please see the cookie policy.
We are committed to helping you use our website.
This website endeavours to conform to level AA of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0 . These guidelines explain how to make web content more accessible for people with disabilities.
For in-depth information on tailoring your computer to suit your accessibility needs, visit My Web My Way, an online guide that explains the various accessibility features provided by your web browser and operating system.
This site has been built using code compliant with W3C standards for HTML and CSS. The site displays correctly in current browsers and using standards compliant HTML/CSS code means any future browsers will also display it correctly.
When the author of a site uses descriptive link text, all links on the page will make sense even when read out of context. For users of assistive technology (e.g. Screen-readers) this can allow them to quickly jump through pages of text to find relevant links.
Most images on this site contain additional 'alternate' text that is stored
with the image. This allows users who otherwise wouldn't be able to see the
image access to the stored information. Although this can help users of
assistive technology (e.g. Screen-readers), this also applies to visitors
who disable images because of a slow internet connection.
Any image that is considered purely decorative will have a blank alternate text (e.g. alt=""). This reduces the amount of unnecessary content on the page.
If you should experience any difficulty in accessing this website, please don’t hesitate to contact us via the ‘contact us’ page